How to delete a PSN account

The following information was sourced from Sony’s (US/America) official “Knowledge Centre” FAQ.

When I contacted my local Australian PSN Support they flat out told me they could not delete PSN accounts. I will chase them up because it seems that someone somewhere has the power to “terminate” accounts!

Be careful though — it is not clear if an account termination would free up the sign-in email address or online ID (probably not).

Master account termination

FAQ #220 (updated 2008-03-10)

If your PLAYSTATION Network Master Account is terminated, you will not able to access your account on the PLAYSTATION®Network. This means all of the following:

  1. You will not have access to your master account. If you have sub accounts associated with your master account, then your sub account holders will also not be able to access their sub accounts.
  2. Any remaining funds in your wallet will not be returned to you.
  3. Any content or services you or your sub accounts may have purchased that may be accessible on the PLAYSTATION Network will not be available to you or your sub accounts, including any content that may have been downloaded to your PLAYSTATION®3 computer entertainment system(s). Other content that may be accessible offline may be available for use after termination of your PLAYSTATION Network account if permitted under the specific terms and conditions for the content.
  4. Any ranking or scores, or game related information will not be retained or accessible by you or your sub accounts.
  5. You will not receive any refunds, or fees as a result of termination of your account. If you subsequently sign up for another PLAYSTATION Network account, your prior Online ID and the prior Online ID of your sub accounts may not be available to you or your sub accounts.

Sub account termination

FAQ #221 (updated 2008-03-10)

If your PLAYSTATION Network Sub Account is terminated, you will not able to access your account on the PLAYSTATION®Network. This means all of the following:

  1. Any content or services you may have purchased that may be accessible on the PLAYSTATION®Network will not be available to you, including any content that may have been downloaded to your PLAYSTATION®3 computer entertainment system(s). Other content that may be accessible offline may be available for use after termination of your account if permitted under the specific terms and conditions for the content.
  2. You will not receive any refunds, or fees as a result of termination of your account. If you subsequently sign up for another PLAYSTATION Network account, your prior Online ID may not be available to you.
  3. Any ranking or scores, or game related information will not be retained or accessible.

Can I delete a PLAYSTATION®Network account?

FAQ #342 (updated 2007-11-21)

Once a PLAYSTATION Network account is created, it cannot be deleted. If you would like to use a new (different) account, you will have to create an entirely new PLAYSTATION Network account.

Note: Purchased content cannot be transferred between different PLAYSTATION Network accounts. We apologize for any inconvenience.

How do I terminate my PLAYSTATION®Network account?

FAQ #222 (updated 2008-03-24)

Once a PLAYSTATION Network account is created, you can not delete it, although it can be terminated. To terminate a PLAYSTATION Network account, please contact Sony Computer Entertainment America’s (SCEA) Consumer Services’ Accounts and Billing line at 1-877-971-7669.

Related articles

← Older Comments
Newer Comments →
  • alfonso

    what do i do when i get hacked

    • Ele

      what do you mean by hacked??
      if you were dumb enough to give your pass away then its “sorta kinda easily fixed”

      Just call sony tell them your little brother gave your password away while you were gone
      and then theyll reset your password for you and if you ask theyll delete the account of the guy who tried to take your shit ;)

  • Spartika617

    If i have my account on my cousins ps3 and mine can i delete mine off his

    • Www Me

      Yes, you can freely load and delete accounts on multiple systems, although you can only download purchased content on up to 5 systems. But you can call customer service and have them wipe off the active systems and leave only the system you currently play on, thus enabling you to download purchased games/add-ons up up to 4 more sytems other than yours. Very useful for mappack exchanges but only lend content to people you trust (friends & family). Also it’s a good idea to change your password before you message your email and pw to someone (use something like Temp123).

      • Www Me

        Also delete your credit card data before sending email & pw.

      • Mallett94

        I need to do this, what is the number tgat i can call so that zony can wipe the sytems that have my account? Im in the uk btw

  • Zachc108

    NOOOOOOOOOOOOO!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Baslund

    hello I have bought a new PS3 and want to move my master account to the new PS3 how to do this correct ? after how to delete my account on the old ps3 because I will pass it to a family member for new use

    • http://ps3explained.com/ Flame

      Use the Data Transfer Utility. This is the best method, provided by Sony.

      OR

      On the new PS3:
      * Create a new User
      * Sign up for PSN on that user, but choose “I already have an account”
      * Enter your master account details

      On the old PS3:
      * Backup anything you want to keep like media files and gave saves. You will need to copy them to an external device like a hard-drive or flash drive.
      * Copy the files over to the new PS3.

    • Pakiboy

      suck ma cock

  • Ayom3norxD

    i did a new id for ma ps3 nd i deleted my old one but i used my fifa 2012 code on the old one what can i do now?

  • Guest179

    can i still use my psn account even if i have deleted the user that hold my psn account

    • http://ps3explained.com/ Flame

      Yes the PSN account stil exists online. You can make a new User and “sign up for PSN” but choose “Use existing account”.

      • Sachwill

        how do i retrieve my account if i have forgotten password and DOB?

  • Guest179

    please reply as quick as you can

  • Paulrap19

    how to creat another PSN ID,when i already had one?

  • X–holly

    how do i make a new PSN account if i already have one?

    • Negdupree

      just reset ur ps3 to defalt settings that is wht i do

    • Awesomest

      Sign in as a different user

    • thesouloffreedom

      u’ll have to make a new user..for that :)

  • POOPOO

    THIS SUCKS

  • Roe1880

    my new ps3 has an email already set up and i cant create one of my own.. how do i create my solo account?? it doesnt have a create account icon anywhere..

  • Person

    To me it seems messed up that you can’t freely change your account name when you want to. Xbox allows this, so why not PSN? Also you should have the option of deleting your accounts by yourself if you no longer use them. Even if you delete them off your PS3, they still exist which is blatantly ridiculous.

  • Jhdurhb

    shite

  • Penis

    suck my big black hairy penis, u love it when it enters ur anus,

  • Frank

    Our 10 years old kid as created a PSN account without our permission. As I see, an account cannot be deleted. How can I give him permission to play games on the ps3 without taking any chances that he plays online? I can’t find anything about it on the parental stuff or something

    • http://ps3explained.com/ Flame

      In this case I would suggest changing the password on the PSN account to something only you know. Then make sure the account does not sign in automatically.  This way he will not be able to play online without you signing in.

  • Danielsimmons03

    i just got mw3 and i tryed to download the elite version but i have to verify it threw my email but i cant remember my password is there a way to link my psn to another email so that i can verify

    • Poop

      exactly what happened to me

  • not max

    Okay, i have just deleted my user account on PS3. I created a new user and tried to make a new psn, but it won’t let me use my e-mail because i supposedly used it from my original psn. I need a new psn account, but my old user is gone. I want to create a new psn entirely. help me figure this out, please…

    • http://ps3explained.com/ Flame

      Yes the sign in ID (email address) is unique for each PSN account, so you can not reuse it. You’ll have to get another email account or contact Playstation support to try to get your old account deleted to free up the email address.

  • Constantin Bourdeaux

    Is there anyway to check if someone has played online on the ps3

  • Migjet96

    I dont know why but i cant sign up to PSN it keeps telling me my password or email was incorrect even though i know wit is defiantly right

  • Chaliaj

    i have two accounts when i try to use my second account on my ps3 it wont let me how can i do this 

  • Bhkeller

    so heres the deal, i created a user then on that user on my ps3 i downloaded the map packs to world at war then i made another acount ,and played for a while.then my brother deleted the first account and now my map packs are gone what do i do.

    • http://www.facebook.com/profile.php?id=100001230132791 Jorge Larios

      try to get the first account back by creating another user and sign to psn with already existing account

  • Carey

    I have created a sub account for my son but when playing Fifa and he wants to play online, he is getting the message that he is not eligible.  Why is this please?  He would like to play online with his friends.  Please reply asap.

    • xDevilxModzx

      You need to go on the master account (your account) go to account management and the sub account manage tab

  • Reddingquoc

    I downloaded some games to my account on the PS3. My console is acting up. I’m thinking of getting a whole new system. 1: How can I save all my downloads? 2: How can I delete my account from the system? and put it on my new system? 

    • Sp4_2012

      1. Gamesharing 2.File Transfer with ethernet cable

  • Ellisonp2009

    ok so i signed up for psn on my computer but when i went to sign into ps3 it said i cannot use someone elses acount to sign in

    • Chopper

      you have to create a new user on the ps3 itself

  • http://www.facebook.com/people/Tyler-Davis/100001048603059 Tyler Davis

    my brother deleted my account and i want to use it i can log in on the website but not my ps3 please help   

  • jap

    I had my old ps3 stolen so is there anyway to delete my account from my stolen ps3? thank you.

    • http://ps3explained.com/ Flame

      You can’t delete it off the stolen PS3 but you could try logging into the account via the Playstation website and change the password.  Otherwise Playstation Support may be able to disable the whole account.

  • Yovillecentral

    What you can do to free your email for a PSN account is create a spam Email go to your PSN account settings change the email to the spam email you created and  BOOM!! So whatever you have to do to delete your account than if you want to create a new account with the same Email just create it ;) but remember the same username cant be use twice so forget about using your user name twice 

  • Paul

    I have had my system banned for some reason and now i cant create a new account but i was thinking if i deleted my 1st account on the PS3 i could create a new account. If i delete the account i made 1st would it delete things i bought and ‘Game data utility’?

  • Mismimcjdn

    fuckng shit you fkn spakaz

  • http://www.facebook.com/mominjavid Momin Javid Hasan

    I Register for 30-Day trial and they say you can cancel thou PSN
    that’s how it done.

    go to :
    Playstation Network >Account management >Transaction Management >Service list >You will see 30 days trial there and cancel it.
    thank you

  • Negdupree

    I used the redeem code on my old account is there anyway i can get back online to BF3 with out having to pay 8 pounds for a new code

  • Negdupree

    i used the redeem code on my old account for BF3 but now when i try to use it on my new one it wont have it is there any way i can get back on bf3 with out having to pay 8 pound for a new redeem code

  • guest

    i Need help , i would like to create a new account for psn , but incase that one is banned , will my primary account be banned as well as it will be on he same console ????/

    • http://ps3explained.com/ Flame

      Usually only the account is banned, but Sony do have the ability to ban the whole PS3 from their services.

  • Jmarhoff

    I created another account on my PS3 and would like to “sign up for the playstation network”, but when I try to create the account with that user name, it says it’s unavailable. How do I register that particular account for the PSN? I do not want to create an entirely new account, just sign that already created account up for PSN.

    • http://ps3explained.com/ Flame

      After you choose “Sign for the Playstation Network” you need to select “Use existing account” (or similar wording) instead of signing up for a new account.  Then you can enter your existing username and password.

    • Sp4_2012

      just sign up with existing account

  • Go1ng

    here u go to use an exsisting account and type in your infomation  and then you can play

  • Heron666

    I was just wondering, if I create a new user account and purchase GT5 Game add-on – how will I be able to transfers those cars/tracks/special items to my master account? I mean is it even possible to that?

  • http://pulse.yahoo.com/_KPOBHUOU6FTG7L5GDYPEQ4YQKA Martavious

    is there any way that i can use my old account online because i reset my password because i forgot it and i cannot use that profile which has my player on it

  • WoopWoop

    does terminating the account wipe the billing information from that user?

  • Bulldog7071

    how do i create a new psn account on the same user as my account that got banned?? i have all my trophies and everything on that user if u no wat i mean but i would like to put a new psn account on that user so i will still have all my trophies. please help i dont wanna have to create a new user and i have to start all over…

  • Ashton

    Is there a way i can CHANGE my psn account name?

    • Justin Stotts

      no youll have to make a new acc

← Older Comments
Newer Comments →