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AdvancedThe following information was sourced from Sony’s (US/America) official “Knowledge Centre” FAQ.
When I contacted my local Australian PSN Support they flat out told me they could not delete PSN accounts. I will chase them up because it seems that someone somewhere has the power to “terminate” accounts!
Be careful though — it is not clear if an account termination would free up the sign-in email address or online ID (probably not).
Master account termination
If your PLAYSTATION Network Master Account is terminated, you will not able to access your account on the PLAYSTATION®Network. This means all of the following:
- You will not have access to your master account. If you have sub accounts associated with your master account, then your sub account holders will also not be able to access their sub accounts.
- Any remaining funds in your wallet will not be returned to you.
- Any content or services you or your sub accounts may have purchased that may be accessible on the PLAYSTATION Network will not be available to you or your sub accounts, including any content that may have been downloaded to your PLAYSTATION®3 computer entertainment system(s). Other content that may be accessible offline may be available for use after termination of your PLAYSTATION Network account if permitted under the specific terms and conditions for the content.
- Any ranking or scores, or game related information will not be retained or accessible by you or your sub accounts.
- You will not receive any refunds, or fees as a result of termination of your account. If you subsequently sign up for another PLAYSTATION Network account, your prior Online ID and the prior Online ID of your sub accounts may not be available to you or your sub accounts.
Sub account termination
If your PLAYSTATION Network Sub Account is terminated, you will not able to access your account on the PLAYSTATION®Network. This means all of the following:
- Any content or services you may have purchased that may be accessible on the PLAYSTATION®Network will not be available to you, including any content that may have been downloaded to your PLAYSTATION®3 computer entertainment system(s). Other content that may be accessible offline may be available for use after termination of your account if permitted under the specific terms and conditions for the content.
- You will not receive any refunds, or fees as a result of termination of your account. If you subsequently sign up for another PLAYSTATION Network account, your prior Online ID may not be available to you.
- Any ranking or scores, or game related information will not be retained or accessible.
Can I delete a PLAYSTATION®Network account?
Once a PLAYSTATION Network account is created, it cannot be deleted. If you would like to use a new (different) account, you will have to create an entirely new PLAYSTATION Network account.
Note: Purchased content cannot be transferred between different PLAYSTATION Network accounts. We apologize for any inconvenience.
How do I terminate my PLAYSTATION®Network account?
Once a PLAYSTATION Network account is created, you can not delete it, although it can be terminated. To terminate a PLAYSTATION Network account, please contact Sony Computer Entertainment America’s (SCEA) Consumer Services’ Accounts and Billing line at 1-877-971-7669.
hey guys i have a problem i used to play online at my frinds house on my created sub account now i was wondering since i now bought my own PS3 can i log in with that info and till have all my stats. if so How thanks
if you haven’t got any more sub acconts available, sign up to the playstation network with an american email address, this way you will have another master account with 5 sub account spaces that you can create, if you need help with this, add a_legend2008 and i’ll let you know in a simpler way
you’d need to have the master account data saved onto your ps3 too…
Does this mean that I have to keep the original account ID info of my cousins on my ps3 account?
i dont think so michael sub accounts are linked to master accounts so your freind would have to give you his master account for you to use your sub account.
i got a sub account and ive got price of persia with all trophies butone cheats you have to go online and i evan tried paretal controll on my bro account cheats
how do you solve it its really hard or ineed to delete a sub account
i hav a ps3 and i have gt a master acc but it not got gd online id plz help
THEY SHOULD MAKE THE PSN LIKE THE XBOX 360, THEY ALLOW YOU TO CHANGE THE NAME OF YOUR GAMERTAG, THEY ALSO ALLOW YOU TO DELETE IT =], PS3 REALLY SUCKS DOGS BALLS, I HAVE ONE BUT I PREFER THE XBOX 360 TO IT!!!
i with ya i just sold mine and got a 360 and its awesome
I got a message that says I have reached the maxium amount of playstation networks allowed on my playstation, and please contact technical support.
same here man i gave’em a call and they said they couldn’t help me
i was wanting to make another masters account in my name. but the screen name that i want is in a sub account.
so can i delete the sub account and use the screen name as my new master screen name?
I`formated my ps3 so i could create a new account. so ive been playing with my new name. but when i try to log in to my friens ps3 with my account it opens up as my old id. wth? whats up with that. on my ps3 it reads at MeAtPoUnDeR but if i log on with the same info on my friends it says Andiz911. thats my old id. can i or u please do a reset so my account only reads as MeAtPoUnDeR. please. thats where all my game accomplishments are.
how can make a new account for ps3 with out a computer
create a new user at the left of the xmb and delete the old one
i have two playstation network accounts. one on my ps3 and one on my psp. both are master accounts.how do i change my ps3 account to the same one as my psp account without deleting it. i dont want to have to delete it because i dont want to lose all my downloadable content.
Tanner: Check our guide to users & accounts. You can make a new User on your PS3 and sign into the PSN account that you use on your PSP.
i think my account has been terminated but i do not know why it has been terminated. how do you find out why and if it has been terminated.
What does it say when you go to log into your PSN account? Have you tried logging into the account via the Playstation website?
If it’s terminated you will have to contact support to find out what you can do.
yh i tried all that. all it says is email or password is incorrect.. i kno its not the email. and i have tried my D.O.B. does that mean its been hacked. if so how do i retrieve it
I haven’t used my account in awhile I think they terminated mine because when I tried to log on it wouldn’t let me on and when I finally got on it wasn’t my account I like 360′s better
is it possible to unterminate an account because i brought so much stuff map packs, full games, game ad ons now i cannot use any
wen i try to log in with the right password and email address it says email address or password incorrect so wen i go to forgot password and type in my date of birth it says the same thing
I created a new account on psn but i couldn’t login my new account idk why does anybody know?
can you play your game now??? sure you must miss something, recheck please!!!
i will explain better..
My first account i made , is on this email > fgoulart21@hotmail.com
i created a second one because i wanted to change my location and i created one on this e mail > fabio_b4sq@hotmail.com
when i try to log on this e mail (fabio_b4sq@hotmail.com) I cant!A message informs me that i can’t start a new session with the ID of another user.
how i solve it?
thats because you cant sign in to the same account with different details to change your detail go to account management and u should be able to find your way from there
I have a problem I did game sharing with a few of my friends and i had a few problems on my ps3 so wipe the entire thing(factory reset kinda thing). WELL while that happened a fifth person signed up to my account and now i cant play my games anymore…Can anyone tell me how to remove some one from game sharing???
I have one sub account. I anted to know if it is possible to detatch that sub account from my master account or if it is possible to change parental control so that the account can play any different games. Please help me, thisis very frustrating. Sony should really sort out the ability to delete psn accounts.
If I delete the master account can people still acess my account from other PS3
I really frustrated to know that i can not deleted or recreate an account,.. Sony should solve out the problem and i willing to pay if creating a new account can be accessed.
Is it possible to sign in wit a master account on a PS3 user when it already is registered with a sub accoun. When I tried to sig in wit my new account it said something like this:”You can’t Sign In using another persons Sign In ID (email address)”. Do I have to get my account terminated? Do I have to creater a new user? If so is there any way to transfer the Throphy Collection or do I have to start all over again! If I have to do this termination. How do I do it? And what is the easiest way to do it?
Please answer as soon as you can I realy want to get done with this!!
hey guys i have a problem playing my downloaded games fro my sub sccount on my master account anyone know how i can transfer them to my master account
I think accounts can be terminated/cancelled when not in use for 18 months…
http://www.scei.co.jp/ps3-eula/psn/e/e_tosua_en.html
11. TERMINATION/CANCELLATION
If we believe that you are in breach of any of these Conditions or any other terms of service or agreements connected with PSN (including any Additional Conditions), we may take all actions to protect our interests, including terminating or suspending your account and your access to all or any part of PSN, including any third party services and online game features, removing content, implementing upgrades or devices intended to discontinue unauthorised use, or other steps as reasonably necessary to protect ourselves and to prevent the unauthorised use of content or unauthorised exploitation of PSN. We will not refund the cost of any purchased content or services, or redeem any unused PSN wallet funds, on termination or suspension of your account for these reasons.
We reserve the right to bring legal action against you if you are in breach of these Conditions and to participate in any government, criminal or private legal action or investigation relating to your conduct on PSN.
We reserve the right to temporarily or permanently discontinue PSN and any and all services and content available through PSN at any time, including for service maintenance and upgrades. If PSN is permanently discontinued, Master Account holders will be able to obtain a refund on request for unused wallet funds and unused portions of subscriptions.
We reserve the right to cancel your account if it has not been used for 18 months.
if i “terminate” a psn account can i make a new one on the same user?? also is it worth saving up for a xbox 360??
fanx
Yo ive got 2 USERS on my ps3
the main one has all my saves and trophys on it, and my buddy started a PSN account on it when i let him borrow my ps3. now that i have internet acces i cant make a PSN account because he did, any ideas on how to work this out???
if i transfer all my saves to my other USER account and sign up for a PSN on that USER account would that work? and would i lose all my trophys?
Hi sean – check our info on User, Accounts and Sub-accounts. Each user on your PS3 can have a PSN account connected to it. Trophies are connected to a PSN account, and can’t be moved between accounts/users.
i just went to buy a ps3 from tha pawn shop and the account was set how do i get a new one
Please check our guide to Users, accounts & sub-accounts.
if i terminate my master account, will i be able to make the same online ID?? …forgot my pw and all related info. i’m willing to lose everything except the name…can i still use the same name?? holla back
can you email me your answer. ok, i made three accounts my first was NiceGuy24-7 followed by 2 others. then my cuz borrowed my PS3 and made 13 accounts, now it say i exceeded the number of accounts. Is their a way to delete or get rid of the 13 accounts? or do i have to buy a new PS3 for a new, fresh PSN?
I moved to Canada, but am not able to change my country setting.
Worse, it will not even let me delete my account, and make a new Canadian one. Accounts seem to be permanent with PSN. Pretty bad consumer service, I would say.
I really want a proper country setting… I want a Canadian flag on my GT5 in-game label.
I want to change the online id of my psn really bad !!!!!
yeah unfortunately you can’t. Trust me I wouldn’t be having to look on this site to figure out how to delete an account if we could.
I bought a PS3 that has been used before, and someone else’s PSn is saved in w/o the password. I made my PSN online, and everytime i try to sign in from mine it says: You cannot sign in with another account! How do i remove the old owners PSN email address so that when i put mine in it works? PLEASE HELP!!!
my account has been terminated, i think. if it was terminated would i be able to add the account. if it hasnt been terminated it must have been hacked.. how do i retrieve the account
ok, so i made a PSN id right? well the name was crap, so the next day i went to make a new one. i made it, got the name i wanted and all that junk. when i went to log into it on my ps3, it said ” cannot log into another users account” is there anyway to get my previous PSN id unlinked or unsynced with my user account on my ps3? or am i just boned.
i have the same problem as travis^^^^^ is there any way to fix it
No, once you have associated a PSN account with your PS3 User it can’t be changed. Only way to use the new PSN account is to create a new User.
this doesn’t make any sense! PSN needs to rethink this not being able to delete an account. I registered an account to one of my e-mail addresses but when I was setting it up, I must have read my birthdate information wrong and accidentally made myself ineligible to go online, and I really liked the online ID i chose…but now I can’t use it online because of a fault in my information. This needs to be fixed.
I know it seems pretty stupid to mis-enter my birthdate information but this still isn’t fair this could happen to anyone. This is so unfortunate I bet it could happen to anyone. If it can’t be fixed, I’d like to be answered on WHY NOT.
I had an old ps3 that broke and i had my account on it and now im going to buy a new ps3. Will i be able to get on my old account and have all my data still saved just like it was on my old one?
I want to make a new account because I wanted a new ID since you can’t change it after you make the account. But I can’t sign on to it because I get the message saying you can’t sign on using another sign ID who can help me with this.
Let me rephrase that I made a new account and I want to sign on to it, but I can’t because the system says that I can’t log on using another account. I no longer want that old account.
create a new user and then sign into it.
the reason it isn’t working is because you can only have 1 account per user.
iv been trying to share games with my friend but it says i cant sign in with his info HELP!!!