How to delete a PSN account

The following information was sourced from Sony’s (US/America) official “Knowledge Centre” FAQ.

When I contacted my local Australian PSN Support they flat out told me they could not delete PSN accounts. I will chase them up because it seems that someone somewhere has the power to “terminate” accounts!

Be careful though — it is not clear if an account termination would free up the sign-in email address or online ID (probably not).

Master account termination

FAQ #220 (updated 2008-03-10)

If your PLAYSTATION Network Master Account is terminated, you will not able to access your account on the PLAYSTATION®Network. This means all of the following:

  1. You will not have access to your master account. If you have sub accounts associated with your master account, then your sub account holders will also not be able to access their sub accounts.
  2. Any remaining funds in your wallet will not be returned to you.
  3. Any content or services you or your sub accounts may have purchased that may be accessible on the PLAYSTATION Network will not be available to you or your sub accounts, including any content that may have been downloaded to your PLAYSTATION®3 computer entertainment system(s). Other content that may be accessible offline may be available for use after termination of your PLAYSTATION Network account if permitted under the specific terms and conditions for the content.
  4. Any ranking or scores, or game related information will not be retained or accessible by you or your sub accounts.
  5. You will not receive any refunds, or fees as a result of termination of your account. If you subsequently sign up for another PLAYSTATION Network account, your prior Online ID and the prior Online ID of your sub accounts may not be available to you or your sub accounts.

Sub account termination

FAQ #221 (updated 2008-03-10)

If your PLAYSTATION Network Sub Account is terminated, you will not able to access your account on the PLAYSTATION®Network. This means all of the following:

  1. Any content or services you may have purchased that may be accessible on the PLAYSTATION®Network will not be available to you, including any content that may have been downloaded to your PLAYSTATION®3 computer entertainment system(s). Other content that may be accessible offline may be available for use after termination of your account if permitted under the specific terms and conditions for the content.
  2. You will not receive any refunds, or fees as a result of termination of your account. If you subsequently sign up for another PLAYSTATION Network account, your prior Online ID may not be available to you.
  3. Any ranking or scores, or game related information will not be retained or accessible.

Can I delete a PLAYSTATION®Network account?

FAQ #342 (updated 2007-11-21)

Once a PLAYSTATION Network account is created, it cannot be deleted. If you would like to use a new (different) account, you will have to create an entirely new PLAYSTATION Network account.

Note: Purchased content cannot be transferred between different PLAYSTATION Network accounts. We apologize for any inconvenience.

How do I terminate my PLAYSTATION®Network account?

FAQ #222 (updated 2008-03-24)

Once a PLAYSTATION Network account is created, you can not delete it, although it can be terminated. To terminate a PLAYSTATION Network account, please contact Sony Computer Entertainment America’s (SCEA) Consumer Services’ Accounts and Billing line at 1-877-971-7669.


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  • http://profile.yahoo.com/C4IJIRJHKAMTKJZPDXU6GGVLOM Raheem Alkabi

    call psn and explain ur problem and they will help

  • Connor

    My ps3 says that I have created to many accounts for online how to I delete or terminate them to be ale to make another ? Plese help

    • zulmay

      i have the same problem Connor i made over 10 accounts but then i deleted them but they say i cant make anymore and i just wanna make one more

  • Malikwaheed21

    how can i check my email of my account without log in
     

  • Frank Rivera

    Got my son a PS3 years ago. I used my gmail/info to create a master account for him. I now have a PS3. with my own characters. I signed up for COD Elite and was showing “Unknown” for character name. I read if you unlink and then relink the PS3 network it will show the name. It worked but for my sons name and stats. I cannot get my character info now. any tips/suggestions? I would like to create a new master account and start over but would hate to lose my character states or start over.

  • kayles

    I want to sell my ps3 as I don’t use it anymore so am I able to deactivate my account and remove card details?

  • Armoni

    WTF??

  • Kieron

    It saying on my ps3ive got to many accounts how do I get rid of them as it won’t let me play on line pls help

    • brandon

      Look at my previous post(above this post)

  • brandon

    To:kieron you need to sign in to the ps3 account you want deleted then go over to that accounts list then press triangle.press delete account.

  • Josh

    How about you let us change our account ID? I’d rather not close my account when I’ve spent good money on it. Changing the ID tag is more important than closing the account.

  • damnthatboynice

    I AM REALLY DISSAPOINTED IN SONY THAT THEY DIDNT MAKE A APP THAT LETS YOU CHANGE YOUR PSN ACCOUNT I WILL GET A XBOX 1 INSTEAD OF A PS4 REALLY DISSAPOINTED SONY

  • Zachary

    Can you Chang the master account I just got mine at the pown shop and it won’t let me put a master account

    • http://ps3explained.com/ Flame

      You would need to make a new User, then sign up or sign in to your PSN account.

  • don

    You can delete accounts i know because i have a friend named pacheo_stylez_xD shes been my friend for 3 years give or take a few. One day she just deleted me without any hesitation , or so i thought . She had been offline and not too long ago she signed on for the first time in months then signed out. i scrolled down my friends list to only to find her missing , When i tried to add her back her name came up as an invalid user i tried on more than 1 account and got the same result. Still in denial i finally came up with an idea to see if the account truly no longer existed i tried to create an account with her user name and it worked. This doesn’t make any sense if a psn account cannot be deleted then how is this possible? how did she do it ?. One things for certain you can delete psn accounts

  • http://batman-news.com Jacob

    I have a cool online account name, but I want a restart with the same name……
    also, tried to use fake email poop@poop.com , already taken, dangit poop99@poop.com is taken too.

  • http://batman-news.com Jacob

    @Don she could have had a Japanese acct and changed her name, or you just don’t remember how it was written -_-