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AdvancedThe following information was sourced from Sony’s (US/America) official “Knowledge Centre” FAQ.
When I contacted my local Australian PSN Support they flat out told me they could not delete PSN accounts. I will chase them up because it seems that someone somewhere has the power to “terminate” accounts!
Be careful though — it is not clear if an account termination would free up the sign-in email address or online ID (probably not).
Master account termination
If your PLAYSTATION Network Master Account is terminated, you will not able to access your account on the PLAYSTATION®Network. This means all of the following:
- You will not have access to your master account. If you have sub accounts associated with your master account, then your sub account holders will also not be able to access their sub accounts.
- Any remaining funds in your wallet will not be returned to you.
- Any content or services you or your sub accounts may have purchased that may be accessible on the PLAYSTATION Network will not be available to you or your sub accounts, including any content that may have been downloaded to your PLAYSTATION®3 computer entertainment system(s). Other content that may be accessible offline may be available for use after termination of your PLAYSTATION Network account if permitted under the specific terms and conditions for the content.
- Any ranking or scores, or game related information will not be retained or accessible by you or your sub accounts.
- You will not receive any refunds, or fees as a result of termination of your account. If you subsequently sign up for another PLAYSTATION Network account, your prior Online ID and the prior Online ID of your sub accounts may not be available to you or your sub accounts.
Sub account termination
If your PLAYSTATION Network Sub Account is terminated, you will not able to access your account on the PLAYSTATION®Network. This means all of the following:
- Any content or services you may have purchased that may be accessible on the PLAYSTATION®Network will not be available to you, including any content that may have been downloaded to your PLAYSTATION®3 computer entertainment system(s). Other content that may be accessible offline may be available for use after termination of your account if permitted under the specific terms and conditions for the content.
- You will not receive any refunds, or fees as a result of termination of your account. If you subsequently sign up for another PLAYSTATION Network account, your prior Online ID may not be available to you.
- Any ranking or scores, or game related information will not be retained or accessible.
Can I delete a PLAYSTATION®Network account?
Once a PLAYSTATION Network account is created, it cannot be deleted. If you would like to use a new (different) account, you will have to create an entirely new PLAYSTATION Network account.
Note: Purchased content cannot be transferred between different PLAYSTATION Network accounts. We apologize for any inconvenience.
How do I terminate my PLAYSTATION®Network account?
Once a PLAYSTATION Network account is created, you can not delete it, although it can be terminated. To terminate a PLAYSTATION Network account, please contact Sony Computer Entertainment America’s (SCEA) Consumer Services’ Accounts and Billing line at 1-877-971-7669.
hello i am trying to sign up for for the playstaion online acount and its not letting me, i complete all my details and i create an online ID when i click finish it wont let me, it keeps on saying i cant create another acount because i i have used up the limit on this machine for creating acounts, now i have lost all my other acount details i cant play online , i want to make a new acount , plz plz help me
how do i change my online name
lee: Wow how many PSN accounts have you successfully created?
tim: Once you have chosen your Online ID during the sign-up process it is not possible to change it.
lol honestly i have created over 50 acounts because i have been playing fifa 2008 and i was trying to get a 100% record out of 100 games but never did it, so evrytime i lose a game i create a new acount for online, my advice do not do this, if u do make sure u write down your sign in email and password
now i have a evben biger problem, my ps3 wont read games or dvds or bluray disks they dont load up, and ideas on how to sort this out
Ouch, Lee. Sounds like your PS3’s drive laser has burnt out. If nothing at all is working in the drive you’d want to take it back under warranty to get it fixed.
yes u r write about the warrenty but the shop wher i got it from dident replace it, i phones sony and gave them the sereul number on the back of ps3 i told them it would play nothing , and they are now going to send me out a brandnew ps3 console SORTED
Is it possible to log into a sub account on the ps3, cause whenever i try to get into mine it says (the error message) ” you cannt use this sign in using another persons sign in ID (email address)” or sumthing along the lines of that,
profool: Is the sub-account associated with another user on your PS3? You would need to log into that user, then log into PSN.
@ FLAME
MY sub account is associated with my dads master account …
so your saying i need to log into my dads account then into mine … ?
Hello i have just been looking at your recent comments and i have more a less the same problem as prfool! I have just recently bought a used ps3 and signed up for Playstation Network but i cannot sign in. Because it says that i cannot sign in using another user. How can i delete the other user so that i can sign in ??? Could anyone please help ???
i need to know if i take my playstation 3 on a flight and going through an x-ray through security will harm lt i need to know asap
i need to know if i take my playstaion 3 on a flight and through a xray through securtiy will it hurt it i need to know asap
Hi Tim, there’s no reason why an x-ray would harm the PS3. It’s like putting a laptop through, so there shouldn’t be any problem at all.
hi, i have a second hand PS3 and it won’t let me sign up to the network i get as far as puting a date of birth in and then it asks me for the master account e-mail and password (which i don’t know). is there any way i can create a second master account?
Richard, you need to create a Master Account rather than a Sub-account. Check our guide.
i made a master account but didnt like the online id so i made a new account on the sony ps3 website then when i sign in with the new account it says error cannot connect to the playstation network and my internets working perfectly well!!
the problem i have is i don’t get the option for creating a master account. once i have done the contry (which it will only let me select USA even though i live in the UK), lanuage and date of birth it goes stright to a screen asking me for my e-mail and password for the exsiting account.
hey, i just bought a used ps3 cause it was to cheap to pass up after trying to set up to the psn i recived the same message that lee was getting i have only tried to sign up once, any solutions to this? thanks
wanted 2 knw if am able 2 change my accoutn password and my acount credist card detailscpz i wana change the details 2mine but i cant find where2 do it plz help been tryin 2 do this 4 a while nw
Well it seems that not being able to log into PSN after someone else has used the PS3 for their account is a huge confusing problem… it also looks like Flame is avoiding that question. I have created an account with no sub-account so that will not help me. I need to log into my PS3 that I purchased from a friend that has all his info still on it. I tried to restore default settings, and his info is still on the sign-in portion. Help us flame… please!
Hi I was wondering if there was a way to take of your account off the playstation network so i could create a new master account and a new sub account.
hello, I have an error reading in my music settings and bd data, it reads in a windows folder… 1andonly-pc:1 and only I have been playing madden online and created a couple accounts, but I dont understand this folder. Any help? Should I restore?
i cant play gta 4 online with my sub account, it says “Your playstation network account does not have the correct permission to play online” do i need to be on a master account to play?
adrian: You may have to do a factory reset to clear everything first.
yojimbo: Just log in and go to Account Management.
Jesse: I don’t totally understand your situation, but if a PSN account is already registered on your PS3 (to a specific user) then you need to create a new User and associate your own PSN account with that User.
Mike: You can’t really delete your account, but you can make a new User on your PS3 and register a new PSN Master Account for that User.
karl: I’m not sure what you’re talking about, any more details?
bleh: Are you old enough to play GTA4? It will restrict you for online play if you aren’t. Generally sub-accounts are a problem for online play, but you should check that the Master Account has not locked your access down. Otherwise, yeah, a master account should work fine.
i had the same problem most of you had (bought a used ps3 - couldnt log-in to the store sinec you dont have the password).
you have to go to the first button on the XBM and create a new user. once that’s done, you can select that user and, since its new, the store will prompt you for email address / pw / etc etc.
i have no idea how to actually remove the original owners information, but i dont think it really matters.
hey,i was wondering when you use the restore ps3 system does it delete all your stuff including the user name which has the SSID name and password.cause people say once the name has been done,its saved in your router.i was wondering why im not connecting to the network.
xNickx: The SSID is for a wireless network. The setting may not be restored, so you’ll probably have to go into the Network settings and re-detect the wireless connection.
Heyy i was just wondering but it sounds like from the other comments its not possibale but i was wonderin if i could sign in on a different ps3 with my account ??
hey! i got a serious issue… really pissing me off aswell, i click on “sign up to playstation network(R) and it takes like 5 mins to get the other page up, i click “yes i want to make a new account” and it takes another 5 minutes… really irrutating me, any ideas??!??!:((
hey ii signed up for network play it was all good at first but now it say sthat someone clamed that it was he or she email so there asking me to change it
well my brother deleted my hardrives memory and i wanted to kno how to retrieve my psn becuz its not on my system anymore
I wanted to terminate my ps3 account because i forgot to when i returned my ps3 to Future Shop. Now my friends are telling me that someone is using my account to play online and do other stuff. I really want to terminate my account because I don’t want a stranger using my account. So i tried calling the number you gave me for “Sony Computer Entertainment America’s (SCEA) Consumer Services’ Accounts and Billing line” at 1-877-971-7669. I called but I don’t really know which numbers to press to terminate my account. Please help me with this I really want tot terminate my account as soon as possible.