How to contact PlayStation Support

Phone numbers, email addresses and details for getting in touch with PlayStation Support in your country.

North America

Sony Computer Entertainment America
Phone: 800-345-7669 (800-345-SONY)
M-SAT 6:00 a.m. – 8:00 p.m. PST
Sunday 7:00 a.m. – 6:30 p.m
Online contact form

Australia

PlayStation Customer Service
Phone: 1300 365 911 (cost of a local call)
Hours: Mon to Fri 08:00 – 20:00, Sat 10:00 – 18:00 AEST
PO BOX 2033
Hornsby Northgate
NSW 1635
Email: support@playstation.com.au

Hong Kong

Online contact form: English form, Chinese Traditional, Chinese Simplified

Japan

株式会社ソニー・コンピュータエンタテインメント インフォメーションセンター
TEL 0570-000-929(PHS、一部のIP電話の場合 03-3475-7444) 受付時間 10:00~18:00
※電話番号はお間違えの無いよう、よくお確かめの上おかけください。
Sony Computer Information Center
TEL 0570-000-929 (PHS, in some cases IP phone 03-3475-7444) Hours 10:00 to 18:00

Korea

080-723-7235
Cyber customer service (사이버 고객센터) / support

Malaysia

No support?

New Zealand

PlayStation Support Centre
Phone: 09 415 2447
Hours: Mon to Fri 09.00 – 17.00
Unit A, 5-7 Paul Matthews Road
Albany
Auckland
Email: support@playstation.co.nz

Singapore

Online contact form

Tailand

No Playstation-specific support?
Sony Thai contact form (“ติดต่อเรา”): English, Thai ไทย

Taiwan

Online contact form (“你可以用下面的聯絡表單留訊息給我們。”): Chinese Traditional

United Kingdom

08447 36 05 951 (previously it was 08705 99 88 77)
Consumer Services
Sony Computer Entertainment UK
PO BOX 2047
London W1A 5HY
help@uk.playstation.com

  • Joaquim Tiago

    Hi,

    I live in Angola and it´s too expencive to return an item, so i bought a new PS4 and never used so when turned on, the blue light only blinking and do not display anything on TV screen, after many attemps instructed but not working.
    Plse can somebody help me?

  • stephenpaulcuddy@aol.com

    u giv numbers n times to call but no1 answer i av a problem with a game that add to download but can not use game wankers

    • http://ps3explained.com/ Flame

      This information is 6 years old, so I suggest you visit the Sony/Playstation website to find the current phone number for your country.

  • brandon

    when gta doesnt work cuz my ps3 disc drive broke i wanted to transferr the game into a psn game from the ps store how do i do that i dont want to have to pay $60.00 to buy it please help me

    • http://ps3explained.com/ Flame

      You won’t be able to because they’re considered two separate products.

  • Tuffgong

    Hi, I bought a ps3 in Europe and since march I live in Mexico. Brought my ps3 slim, connected it to my samsung smart led tv and everything worked fine. I even borowed games from Mexican friends and all
    Worked fine.
    However recently I bought a second hand game (max payne 3) and when I put the game in the console it gave me the 80010017 error.

    Checking forums to solve theproblem,they mensioned to do a system reset (after making a backup).
    So I scrolled through my ps3 menu and did the reset. However during or after the proces my tv gave me a black screen saying ‘mode not supported’ change the resolution on your external device.

    Checking forums againto solve my problem they mentioned to reboot the ps3 bypressing and holding the power button. When the ps3 will reboot it will change te resolution and it will work fine…a lot of people cheered this solution but when i followed the steps, rebooted the ps3 a few times it still give me this error and I can’t even see the ps3 menu to do some changes.

    I DID change the hdmi cable and other devices DO work on the hdmi gate of the tv, so its not the cable nor the gate…

    please some suggestions

    • http://ps3explained.com/ Flame

      Hmm not sure, mate.
      I used to do the reset video settings thing years ago and it would work. It could be your TV does not support whatever it is resetting into. Maybe you can get hold of an older TV to get the settings right.

  • Scott Tischhauser

    Long consumer of Sony products and Playstation, along with PSN services. Have been experiencing ridiculous issues with the PSN service, i.e. log in, and consistently logging off and on at its own will. And another bit of trouble been experiencing is running the game GT6, the PS3 fan boots to the highest setting, upon start up. Secondly the only found solution to such over use of fan speed is to format the whole PS3 system and to reboot. And as of yet still cant play such game title without fan starting up soon after formatting the system, Very distraught, and frustrating situation seeing how this is the first time ever dealing with any troubles with the Playstation services and products, along with first ever complaint ever posted by me. P.S. It may be wise to have an email support contact info. so deal with comments, and support.

    • http://ps3explained.com/ Flame

      I hear ya, mate. This isn’t an official Sony site though. Sounds like your PS3 is overheating? Is it full of dust by any chance?

  • Dramaticb0y

    Playstation can i plz ask u to hurry up and putt some real time strategy games for my sunday morning on playstation store.
    I want to build up a stronghold and economics.
    Build up a army and then flank and surprise my enemy’s so i can conquer lands and mine for gold.
    On playstation 3 we didnt get muts different RTS games :( (
    I realy hope u guys read this and make me happy!!!

  • pod

    Ps4 stuck in safe mode , keeps saying checking system storage, goes up to 76 percent then knocks of and dose the same again and again

  • Thomas

    I have Gran Torismo 3 Ialso have 1and 2 Ienjoy the 1 and 2 but I can’t get 3 TO operate it says I’m I NEED 15 MB