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The phrase “The online ID you entered cannot be used” is very common when you are trying to sign up for a Playstation Network account. It may be because the ID you want does not meet the rules or simply that it is already taken by someone else.
You will need to choose another ID. Suggestions:
- Try adding numbers e.g. billy888
- Try adding hyphens (-) or underscores (_) e.g. billy_the-kid
- Does your ID contain words? Some words/terms are not allowed e.g. “PS3″
Profile name
The online ID (profile name) that you choose when signing up for a Playstation Network account gets locked in. There is no facility to edit/change the ID. So pick one you are not going to regret 
Profile avatar
It’s possible to change your PSN avatar, but the images are restricted to those provided by Sony. It’s not currently possible to use your own image; we assume this is to prevent “improper” avatars.
Parental control restrictions
We’re putting together information about this. Check the below for comments from users with this problem.
Country not available when signing up
If your country is not available as an option when signing up to Playstation Network (see list of supported countries) then you are out of luck. However, if you are willing to go against the terms and conditions–which tell you not to provide incorrect details–then it is possible to sign up using details that are valid for another country (e.g. United States). Search online to find more information.
Communication with the server
Sometimes you may get these errors:
An error occurred during communication with the server.
This is a DNS error.
(8002AE1D)
An error occurred during communication with the server.
This is a DNS error.
(8002AF02)
(Signing into PSN account)
An error occurred during communication with the server.
This is a DNS error.
(80710102)
An error occurred during the download operation.
(80710102)
(Downloading from PS Store)
It seems to only happen occasionally and most likely due to the PSN servers having some temporary glitches. Try again, but if the problem persists you may need to come back later.
Now the error changed to (80028C0C)
my ps3 says every time i sign up that you cannot use play station network with this account (8002A231???
my brother robbed 2 accounts & just cursed every one in home & now i cant sign in with my account caus it says.. you cannot use playstation network with this account.(8002A231)… can someone help me plz
try to re set your network like establish the connection over again
Your account has been banned. Call up sony to find out how long for. It could be for life
i cant go ps3 network and now my trophys gone because i cant use that online id (Nowbody82) PLEASE I DONT DO NOTHING WRONG. I just wanna play and take trophys and somethimes see my frends in home pls. whats wrong? Jari heirilä from Finland my online Id is Nowbody82 PLEASE HELP ME
how do you create a password for the sign up
My grandson is spending too much money on his account, how can I control his spending
PSN doesnt cost money
I don’t believe you can, maybe if you contact his bank.
@Zomg:
But buying stuff from PSS (PlayStation Store) does!
donot use credit cared discontinue it and use 50 dallor cards from wallmart or best by there like prepayed cardes
i reseted my ps3 to defult settings and when i try to sighn into psn it wont let me and when i try to get my password sent to my email it asked for my b day when i used a fake 1 and dont remember it what the hell can i do
I am trying to se up a sub account for my son. It says to enter an email address – which I have done, but the message is that the email address cannot be used – WHY NOT!
I cannot get the PSN to accept any online tag. I get the “this ID cannot be used” message, but I get it no matter what combination of letters and numbers I enter. A few forums have also addressed this problem. Noone knows what to do and customer service just kept telling me to try diferent combos, the problem persists both on the PS3 and when I try to create a user on the Playstation Website from my computer.
same here!
1 tried 23 different combination….
my ps3 always comes up with the sign in error code 80710102 its really annoying it always happens randomly usually after i sign out once but sometimes when im on modern warfare 2 it says error ‘out of memory’ IM SO CONFUSED ABOUT WHAT IS HAPPENING its starting to happen more and more frequently PLEASE GET BACK TO ME AND TELL ME WHATS GOING ON i checke the help at the top of the page but i was wondering why it was happening more and more.
Yeah im having the server problem . How do i get rid of it ???
i can’t even get online on the ps3 to set up my psn account.
well i used a fake birthday and i forgot password so and i
cnt remember the email i used when i made my psn account
and i went to forgot password and i dnt no the fake birthday
thing is i cant get my account back
because i dnt know how to sign into it because i dont know pass. or email
when i try to sign in it keeps saying you must ask the holder of the master account to help you sign in .but when i sign in on my second account it works.yet the one i keep tryin to sign in to is the master account!
Hi mike – please see our users and accounts info. You can’t sign a PS3 User into multiple PSN accounts i.e. you need one User per account.
Adam• July 28th, 2010 at 12:24 amI recently formatted my ps3 and now when i sign up for psn it lets me sign in but it only gives me my sub account not my master i sign in with the original email and pass but it wont give me the main account for instance my MW2 account all my achievements are gone and only giving me my crappy account i let the kids play with someone help
i have this problem because i cant sign in because i dont know my passowrd and my dates
WTF why cant i have CrAzY_WaRRioR as PSN ID?! and my friend have CrAzY_Ninjaaa wtf! but i can have CrAz_WaRRioR….. wtf!?
does anyone know how i can get into my sons account so as i can delete his dads credit card details as he has run up a £300 bill in one month!!!! i dont know his password n he conviniently says he cant remember it. can anyone help please??
call 877 971 7669 and see if custermer service can go on for you and dicontinue it ask for superviser
Hi there!
I have been getting the ‘An error occurred during communication with the server. This is a DNS error.(80710102); message for about 3 days i have reset everything, plugged and unplugged all cables and nothing (I use cable modem NOT wireless)…. can someone tell me what should I do? what should be my internet connection settings? please some help… I miss playing MW2 =0(…lol
I recently formatted my ps3 and now when i sign up for psn it lets me sign in but it only gives me my sub account not my master i sign in with the original email and pass but it wont give me the main account for instance my MW2 account all my achievements are gone and only giving me my crappy account i let the kids play with someone help
my son wants to play uncharted 2 online with my permission cause he is 12 please can u help get round the problem
they shuld fix it for you dont ask for paswored just discontinue credit cared
I keep Getting Signed Out Of Playstation Network, (8002AF02). Ive Added The DNS Settings, Changed The Ports To DMZ, Closed The Fire Wall, Put My PS3 Closer to The Wireless Router, Restarted Everything…..Nothing Works. I Understand This Could Just Be The PSN Servers, But Ive been Having This Problem On And Of For About A Week Now. Any Help?
i used to be able to go online on LBP and see my friends worlds and play with them but now its saying my master account must ‘re-accept terms and conditions’ we cannot find how to do so
Why did all my trophies and saved progress from games not played online disappear when I signed up? I think that is messed up! If I had known that I would have never signed on!